EXCHANGE / RETURN POLICY
We are here to help. You can exchange the product within 7 days after receiving the product ordered from www.mommories-store.com and our online channel of Mommories Store. The product that you want to return must be in our terms and conditions. If beyond that date, the company reserves the right not to exchange or return the product.
1. Terms of exchange
After receiving and/or before using the product, we prefer customers check the product, equipment, parts as well as free items of that product.
1.1. To change the product, customers can contact us via Line ID: @mommories / email: customerservice@mommories.com / HQ Office: 02-260-5805 or 083-097/8127 (Monday - Friday 09:00 AM. - 17:00 PM.) to check the policy and coordination before sending the product back to the company.
1.2. Company has the right to refuse to exchange the product and reserves the right not to exchange or return the product if the product does not match the personal taste.
- Products with a warranty must be returned for inspection first and will be considered on a case by case.
- For clothing and fashion products that want to change size must not be dirty and still have a price tag.(if any)
- Some special products and free items of that product, if it has been used or gets scratched or any other wrinkles, will not be able to change but will go into the repair system instead.
1.3. For replacement products, products must be in perfect condition (Perfect condition means the product will not get changed, damaged and price tags, OCPB label, brand tags are still intact, not used or washed and packed in the packaging of the product that the company delivered to customer) and under manufacturer conditions including must not meet the conditions of non-refundable products.
1.4. Defective products due to manufacturing or caused by delivery errors such as shipping the wrong model, size, color or expired products, etc. is acceptable for exchange.
1.5. Customers must return the product along with the instruction manual, warranty card or any equipment that comes with the product and also packaging of the product in entirety.
1.6. Products that received under the promotional conditions such as freebies, redemption items, etc. must be returned with the main product.
1.7. In order to change the product, you can exchange the same model or change to other higher value products which the customer has to pay the difference. Company reserves the right not to refund the difference in cash.
1.8 For product replacement that the customer changes their mind, the customer will be responsible for the cost of shipping back to the company and delivery fee of new products 150 THBt/time.
2.Terms of return
2.1 Damaged by the product itself, damaged in transportation or the product does not match with what you ordered. You can return any defective or unused product within 7 days from the date you received the product.
Return Reason
– Product damaged in shipping - When the product arrives, the customer finds that the parcel or the product is damaged. Customers must take pictures of the damaged, box and send it to the company and the product must be unused.
– The product is damaged by itself - The customer must specify the details of the damage or unusable, parts of the product do not come completely as stated on the website or manual, some products can be tried, but must be in perfect condition.
– Wrong Product - Products on the website do not match the items that you ordered or received. The product must be unused. (If possible, customers can see the product details from the packaging instead without unboxing the product)
2.2 Products with any components that are easily broken, the company is willing to guarantee damage from shipping, the customer must check in the same day as the date you received the product. If beyond that date, the company reserves the right not to exchange or return the product.
2.3 For damage caused by delivery by the service of Thailand Post. If the customer finds something irregular such as a box that is deformed, has an open mark or is torn, you can refuse to accept it and request to open it for inspection in front of the staff at the post office. If you find damage or products lost inside caused by defects in the postal service, you can request for investigation and request compensation for damages with the Thai Post immediately. However, this is in accordance with the warranty conditions of Thailand Post Co., Ltd.
2.4 Replacement or return of products that have a warranty are not covered the following damages:
- Damage caused from own use such as falling, cracking, broken, bent, dented.
- Products that are worn out from normal use or use it in the wrong way, incorrect use, incorrect storage or maintenance
- For damaged products that get vague in damage, unclear and/or do not show symptoms during preliminary inspection, the company reserves the right to consider under the company conditions only. Products cannot be returned.
- For the replacement or return of the product that has a warranty from the above reasons, the company will be responsible for the shipping cost by refunding the shipping cost calculated based on the amount you paid to return and deliver the new product to you again without charge for shipping.
3. Customers can return the product at:
Send product back to our HQ Office by attaching proof of purchase, proof of payment, receipt/tax invoice(In case that you receive) along with the product in perfect condition as mentioned above.
Address
Customer Service
Mommories Co.,Ltd
083-097-8127 / 02-260-5805
571, 9 floor, RSU Tower, Sukhumvit 31, Sukhumvit Rd., Klongton Nua, Wattana, Bangkok, 10110
(The customer is responsible for the shipping cost and any evidence.)
4. Period and process for replacing products
Exchange of goods by post, when the customer sent proof of purchase, proof of payment, receipt/tax invoice (In case that you receive) with the product in perfect condition. After we receive the product, it will be inspected by the company's staff. Staff will contact you back within 5 working days from the date that the company gets a return to confirm the return status. The replacement for the customer will be completed within 15 working days from the date the company's staff notify the customer. The company reserves the right to refund the cost of delivery.
5. Proof for product replacement
5.1. Proof of purchase, proof of payment, receipt/tax invoice (In case the customer receives a receipt/tax invoice)
5.2. Proof of payment via bank / Email document confirming payment via credit card or documents confirming payment from other payment methods
6. Terms and Conditions of refund
The company does not have a return and refund policy. Unless the product is not in stock before delivery or meets the conditions in item 2.
6.1 For customers who pay via credit card
- If the money hasn't been transferred out of the system and the product hasn't shipped yet - If the customer wants to cancel the order, the store will void the whole amount of payment to the customer (Period of Void might be faster than making a refund).
- If the money has already been transferred out of the system and the product has not yet been delivered - If the customer wants to cancel the order, the store will make a refund to the customer.
- If the money has already been transferred out of the system and the product has been shipped - If the customer wants to change the product after the product has been returned to the company, If there is a difference in the exchange of goods, the company will refund full amount to the customer and the customer will have to pay for a new payment.
Please note - Customers will get money back, approximately around 30-45 business days after the company does a refund.
6.2 For customers who pay via transfer
- Order cancellation (Product has not shipped yet) - Customers who have paid will be refunded by bank transfer. Customers must be sent proof of payment and a bank account with details of bank name, account name and account number. The company will refund within 30 working days after receiving the cancellation notification.
- In the case of receiving the product but customers exchange the product - Customers will be refunded via bank transfer. Customers must be sent proof of payment and a bank account with details of bank name, account name and account number. The company will refund within 30 working days after the product has been returned to the company and the product has been inspected to be in perfect condition.